December 13, 2017 at 4:32 pm #9216
Hi! I never received the last Voyager update (2.4, May 2017) in my email. I just downloaded it from the Themeforest page and installed a few minutes ago, but it didn’t work. All the typographies were wrong and the Home and internal pages have mistakes. Could you send me the correct update? I send you some screenshots. Thanks!December 14, 2017 at 9:30 am #9218
perhaps it needs to be set up individually. please write a link to your site.
we need to see the page code.
Thank YouDecember 14, 2017 at 12:46 pm #9223
Hi, as it didn’t look good and I’m working on the blog, I went back to the previous version. Can you check it without being active?December 15, 2017 at 12:34 pm #9229
No. We need to watch your code to fix it.
Maybe on the weekends, when there are not enough visitors or in the evening, you can activate the latest version.December 17, 2017 at 3:35 pm #9235
Hi! Ok, now I’m working on the blog, but in a few days I’m going to activate. Thanks!January 12, 2018 at 1:01 am #9363
Hi Sergey, I’ve just upload the last version of the theme. Could you check it as soon as possible please? Some things look strange: typographies, mega menu in the home, the slider does not load, some sections do not load well either.
January 12, 2018 at 1:06 am #9364
- This reply was modified 1 week, 2 days ago by support.
Two things more about the home: the categories list (style carrousel) is enabled but doesn’t appear and the menu doesn’t work too!
January 12, 2018 at 5:12 pm #9372
- This reply was modified 1 week, 3 days ago by Jimena Sanchez.
try to deactivate all plugins. leave only the recommended plugins.
Thank YouJanuary 12, 2018 at 5:55 pm #9373
Hi Sergey, sorry, but the plugins I used are the ones I need. Which are the “recommended plugins”? If I need one, I can’t use? That’s no an answer. There’s something else to do? In the old version everything was ok.
January 12, 2018 at 9:33 pm #9375
- This reply was modified 1 week, 2 days ago by Jimena Sanchez.
We did not make any critical changes to the latest version. The problem can be with your line. we recommend that you deactivate all plugins to template. you deactivate the plugins and test the site. If the error disappears, then the problem in one of the plugins.
Thank YouJanuary 14, 2018 at 2:36 pm #9382
Ok, I understand. But the point is that the theme works with Mailchimp, but in my case I have more than 5,000 suscribers in my blog, so I can’t use it. Instead, I have installed Lead Thrives. And this plugin causes the errors I told you. Please, have this in mind in future upgrades.January 14, 2018 at 3:11 pm #9384
Sorry, the correct name of the plugin is Thrive Leads.January 16, 2018 at 10:15 pm #9400
You wrote about external errors. please specify which error you have because of the conflict with this plugin. by your link your site is working. please make a screenshot of the error.
Thank YouJanuary 18, 2018 at 5:27 pm #9423
Hi! This are the errors caused by the plugin Trive Leads:
My site is working now because I had to pay a programmer to resolve it. But this is not the solution, the theme must work the most popular plugins as Thrive Leads and not just with one as Mailchimp.
Thanks!January 20, 2018 at 11:17 pm #9445
This is not a plugin error.
We wrote you a custom code for these indents in one of the topics.
This is not conflict.
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